Feedbacknigeria is one of a suit of Customer Service offerings of Consumer Delight Business Services (CDBS) Limited. It provides a one-stop source of assistance for the Nigerian consumers wanting to give feedback, as well as affords organizations with ways of getting feedback from customers and reaching out to them in order to help with redress and improvement of services

Product offerings to consumers:

· Feedback Medium: Creates a medium for customers to give feedback with an opportunity of having a redress on products/services that are not satisfactory.

· One-Stop source: Provides a one-stop source for customers and reduces barrier to consumer feedback, as well as a single point of reaching as many organizations as possible

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Product offerings to Organizations:

· Operational Feedback System: It ensures that customers provide feedback on their experience with the organizations via SMS, Email, Internet or phone call.

· Feedback Management Services: We also partner organizations by handling their complaints or feedback management as a sub-contracted service.

· Surveys: Customer satisfaction surveys are conducted and results compiled for operational use.

· Training: CRM Trainings, Call Center training, Feedback Management Trainings, etc .

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