In this increasingly competitive world, organisations find they need to interact more and more with the users of their products and services. Accountability to the public is today an essential element of service provision. We are all human and make mistakes from time to time. This is not a problem as long as mistakes are realised, redressed and improvements are made for the future.

Research shows that nearly half of us will never make a complaint, mainly because we do not want the hassle or simply do not know how to go about it. This needs to change, not to turn us all into fault-finders but because organisations themselves welcome feedback.

Feedbacks are a gift, giving opportunity to improve products and services and to retain customer loyalty rather than lose them to rivals.

Feedbacknigeria.com is established to help citizens give feedback and for organizations to also respond. Feedback procedures are often very difficult to track down and even when the procedures are found, they can seem very complicated and confusing. This portal aims to bring necessary information and channel under one umbrella, providing a one-stop source of information for citizens wanting to give feedback. We even make it easier for you by providing the platform to read other consumers views and feedbacks about organizations as well as the organizations' appreciation of customers pains/feedback; and by allowing you to communicate your complaints, concerns and issues to the relevant people where possible.

Feedbacknigeria.com is completely independent and does not represent any third party. We are here to provide a facility to benefit all.
So don’t suppress those frustrations - communicate your complaints. Often you will be surprised by the response, you will feel a lot better for doing it and at the end of the day everyone benefits.
Feedbacknigeria.com exists for your use and it is what you make it. The more you use it the better the service will become. We would love to hear your feedback regarding what we might be doing wrong or what we can improve on. So once you've had a good look around why not send us some comments at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .